When you register for a Ceda account, use our services, contact us, or our customer
support team, we receive information from you. You also provide us with means of identification like email
address, bank details, name, telephone number, and IP address. We may also collect personal information
from you like your full name(s), identity number, identity card, passport or photographs, bank verification
number (BVN), NIN, and date of birth. This allows us to verify your identity before we let you access some
of our services.
We also record data like conversations between; us and customers and your inclination towards marketing materials from us and other third-party clients. We record data from all transactions performed on our platform to ensure smooth processes. We also record financial information we receive from you and other financial institutions.
We use the information we collect to verify your identity, prevent fraudulent activities, unauthorized transactions, and improve how we serve you. We use it to respond to your queries, process transactions, and bring you our products, offers, and services. At Ceda, we want to provide the best possible user experience. We collect, analyze and utilize the data we collect to improve our web pages and other internal components of our operations. We may also collect additional data for specific purposes.
We may share your personal information with third parties, service providers, agents,
suppliers, and subcontractors who supply services to us. Only the third party will have the right to use your
personal information after we have received your consent. These parties agree to process your information based
security measures. We must receive your legal authorization before sharing your information, but we are not
liable for any breach of privacy or security by any such third party.
We will not act on your personal information without the consent you provide to us, and you have the right/choice to withdraw the consent you gave. However, you may not be able to access certain services or all the services Ceda provides.
Notwithstanding the above, if we receive an Order from a Court or other governmental body having authority to issue such orders, then we may, without violating the obligations set forth in this Agreement, disclose certain Confidential Information to the extent such disclosure (i) is required by a valid Order of a Court or other governmental agency having jurisdiction; (ii) is required by a subpoena or other legal process served upon the Receiving Party; or (iii) is otherwise necessary to comply with any applicable law or regulation.
We have implemented appropriate security precautions to prevent unauthorized access to
your Personal Information. When transmitting bank account information, such information will be securely
encrypted for transmission over the Internet. We also only share your personal data with those employees,
agents, contractors, subcontractors, and other third parties who need it for operations related to your account.
These parties will only process your personal information when they receive instructions from us.
We have established processes to deal with any suspected personal data breach and will notify you and applicable regulators of such a breach where required by law. We cannot guarantee the absolute security of your Personal Information transmitted or stored electronically. Please safeguard your password for your Ceda account, and do not share it with anyone else. When we receive instructions using your Ceda account login information, we will consider that you have authorized those instructions. You agree to notify us immediately of any unauthorized use of your Ceda account or any other security breach.
We will keep your information for as long as we must to fulfill the purposes for collecting it, including fulfilling legal requirements, accounting procedures, and reporting obligations. We reserve the right to refuse to provide our Services and terminate your Ceda account if we believe that you have breached these Terms of Service or any other agreement with us.